Letter of Services

Letter of Electronic Services

The letters of services are the instrument through the cual the organs, organisms and entities of the General Administration of the State inform to the citizens and users on the services that have entrusted, on the rights that assist them in relation with those and on the commitments of quality in his provision.

  Letter of Electronic Services

 

Regulatory rules of the letters of service

  • Royal Decree 951/2005, of 29 de july Nueva ventana By which establishes  the general frame for the improvement of the quality in the Public Administration, these letters define  like the instrument through the cual the organs, organisms and entities of the General Administration of the State inform to the citizens and users on the services that have entrusted, on the rights that assist them in relation with those and on the commitments of quality in his provision.
  • Royal Decree 1671/2009, de 6 de november  By which develops  partially the Law 11/2007, of electronic access of the citizens to the public services. It mentions, inside the services that the electronic headquarters will be able to to disposal of the citizens, the letter of services and letter of electronic services.